Privacy Policy

1. Information We Collect

Personal Information

When you make a reservation or use our services at Flarexion Burstmax Hotel, we may collect:

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification
• Preferences for room type, dining, and hotel services
• Special requests and accessibility needs

Automatic Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Device information and operating system

2. How We Use Your Information

Flarexion Burstmax Hotel uses your personal information for the following purposes:

• Service Delivery: Process reservations, provide hotel services, and enhance your stay experience
• Communication: Send booking confirmations, updates, and respond to your inquiries
• Marketing: Share information about our facilities, special offers, and events (with your consent)
• Legal Compliance: Meet regulatory requirements and maintain business records
• Security: Protect our guests, staff, and property

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Reservation management systems
• Marketing and communication services
• Cleaning and maintenance services

Legal Requirements

We may disclose your information when required by Canadian law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure guest and staff safety
• Investigate potential fraud or security incidents

4. Data Security

At Flarexion Burstmax Hotel, we implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure payment processing systems
• Access controls and staff training
• Regular security audits and updates
• Secure physical storage of documents

5. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and improve services
• Marketing Cookies: Used to deliver personalized advertisements

You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary:

• Guest records: Up to 7 years for business and tax purposes
• Marketing data: Until you opt-out or request deletion
• Website analytics: Up to 2 years
• Security footage: Up to 30 days unless required for investigations

8. Children's Privacy

Flarexion Burstmax Hotel does not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

While our primary operations are in Canada, some of our service providers may be located outside of Canada. We ensure that any international data transfers comply with applicable privacy laws and include appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices in our hotel lobby